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Service Request
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Service Request
The form below is recommended for NEW customers to book their servicing appointments only.
For existing customers, please login to your account with the email address that you have provided us with to view & to request for servicing of your products.
Please update your particulars with us at
customercare@efenz.com.sg
or
Whatsapp us at 8777 9889
if you have not done so. Thank you.
*REQUIRED FIELD
PERSONAL INFORMATION
Name*
Please enter your name
Email*
Please enter your email
Invalid email format
Mobile No.*
Please enter your mobile number
8 digits required.
Home No.
8 digits required.
PRODUCT INSTALLATION ADDRESS
Country*
Postal Code*
Please enter postal code
Address
Building Name
Street Name*
Please enter street name
Block No. / House No.*
Please enter block no. / house no.
Unit No.
#
-
Please enter valid floor number
DON'T SEE YOUR SERIAL NO.?
Serial number is at the back of your remote control
Close Window
PRODUCT SUMMARY
Serial Number*
Please enter serial number
Incorrect serial number format. Enter only numeric number.
9 digits required.
Warranty Start Date*
Please select warranty start date
Warranty Start Date cannot be future date
Warranty End Date*
Please select warranty end date
Warranty end date must be later than warranty start date
Retailer Name*
Please enter retailer name
Installation done by*
-- Please Select --
Dealer's Installer
Owner's Installer
Designer's Installer
Please select installation done by
Brand*
-- Please Select --
Samaire
Classic
Category*
-- Please Select --
Downrod Ceiling Fan
Hugger Ceiling Fan
Limited Edition
Hermestar Ceiling Fan
Luxury Automated Laundry System
Please select category
Model No.*
-- Please Select --
Please select model no.
Colour*
-- Please Select --
Please select color
Optional Item
N.A
Remote
Yes
No
Installed Location*
-- Please Select --
Living Room
Dining Room
Master Bedroom
Bedroom
Study Room
Balcony
Kitchen
Bathroom
Others
Please select installed location
Product Receipt*
Please upload product receipt
SERVICE REQUEST INFORMATION
Date of Request:
23/04/2024
Service Status:
Pending
REASON FOR SERVICING
(can tick more than 1 option)*
Remote control is faulty
Ceiling fan is noisy
Ceiling fan is shaky
Ceiling fan is not rotating
Ceiling fan speed decreased
Ceiling fan cannot change direction
Ceiling fan power failure
LED light cannot light up
LED light cannot change colour
LED light cannot adjust brightness
LED light power failure
Installation
Others
Others, please specify:
Please select your reason(s) for servicing
PREFERRED SERVICE TIME
(subjected to availability)*
-- Please Select --
Weekdays (10am-1pm)
Weekdays (1pm-5pm)
Saturday (9.30am-12.30pm)
Please select preferred service datetime
FAULT CONDITION
(optional)
Submit Request
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