Privacy Policy
1. Introduction
This Privacy Policy explains how SL Asia Marketing Pte Ltd (referred to as "Efenz," "we," "us," or "our") collects, uses, discloses, and manages personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore. By accessing or using our website, you consent to the terms of this Privacy Policy.
2. Personal Data
2.1 Data Collected
We collect personal data that you voluntarily provide to us when you interact with our website. This may include, but is not limited to, your name, e-mail address, contact information, shipping address, and other information you choose to provide when you subscribe to our mailing list, create an account, register a warranty, or request product servicing. We may also collect marketing preferences and other details relevant to our services.
2.2 Purpose of Collection
We collect your personal data for the following purposes:
To process and manage your account, including access to our website and products.
To notify you about important updates, changes, or service-related matters.
To improve our website and services, including conducting surveys and statistical analysis.
To communicate with you regarding promotional offers, special deals, or events.
To provide requested product servicing and warranty support.
You may opt out of promotional communications at any time by unsubscribing through the link provided in the email, or by contacting us directly at customercare@samaire.com.sg.
3. Use of Personal Data
We use your personal data to provide you with the services you request, to maintain your account, and to send communications that you have agreed to receive. We may also use your data to comply with legal obligations or to resolve disputes.
4. Disclosure of Personal Data
We will not sell or rent your personal data to third parties. However, we may disclose your personal data in the following circumstances:
With your consent: For example, if you agree to share your information with third parties.
To service providers: We may share your data with trusted third parties who assist us with processing services, such as payment processing, delivery, and customer support.
Legal requirements: We may disclose your personal data when required by law, in response to a legal process, or if necessary to protect the rights, property, or safety of Samaire, our customers, or the public.
5. Cookies and Tracking Technologies
We use cookies to improve your browsing experience and for website analytics. Cookies are small text files placed on your device to help remember login information, track usage statistics, and customize your experience on our website. You can configure your browser to block cookies or alert you when cookies are being used, but doing so may affect your ability to use certain features of the website.
6. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any linked sites.
7. Data Security
We take reasonable measures to protect your personal data from unauthorized access, loss, or misuse. However, no security measures are entirely foolproof, and we cannot guarantee the security of your data. We are committed to continuously reviewing and improving our security practices to safeguard your information.
8. Your Rights Under the PDPA
Under Singapore's Personal Data Protection Act (PDPA), you have the right to:
Access and correct the personal data we hold about you.
Withdraw your consent to our use of your personal data (subject to legal and contractual restrictions).
Request that we stop sending you marketing communications.
To exercise your rights, please contact us at customercare@efenz.com.sg.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Please review this policy periodically to stay informed about how we are protecting your personal data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal data, please contact us at:
Efenz
Email:
For customer support:
customercare@efenz.com.sg
For sales enquiries:
sales@efenz.com.sg
Phone: +65 6747 2742
Address: 1 Kallang Way 2A, #06-01, Singapore 347495
Effective Date: Mar 2025